Now every business owner, entrepreneur or marketing professional knows that Internet is emerging as the key medium of lead generation in the digital economy. And the easiest route to tap into the internet prospecting is to do a Google search and start buying web leads from lead generation and distribution companies. If you don’t do your homework and follow the best practices while buying internet leads, you can lose money really fast. Here are the top 10 tips to lose money, if that’s what your objective is!

While you will understand the sarcasm in the advise, you can really grow your business by avoiding these pitfalls. If the list looks too long or if you think, if following the best practices is a waste of time, then you have to rethink you business strategies.

#1 Buy old / aged leads generated via Internet: This is self explanatory, I guess. Buying old leads is a recipe for disaster. The consumers (and businesses) want immediate response when they submit their contact information on the internet. When you buy old leads, there is every possibility that the prospect has been contacted already by one or more sellers and they tired of talking to more sellers.

#2 Decide by Lead Pricing: Use the Lead Price as the primary decision making criterion. When there is a clear quantitative factor, why bother about other qualitative factors?

#3 Don’t waste your time by researching Lead Sources: There are tons of lead providers and sources if you it Google. It is physically impossible to research, verify and validate lead sources. They why bother? Just pick the top one or two sources and order the leads.

#4 Don’t bother about leadgen methods and practices: You are paying and buying leads. Just trust that your lead provider will do every rule in the book and make sure that you are getting the right leads. After all you have too much to do and cannot waste time investigating what your vendor does, right?

#5 Do not open email box in the evening; you can call the prospects tomorrow: Don’t you have a life? Just because the lead information was sent by your lead vendor in the late afternoon, you cannot afford to lose your baseball game on the television. Remember that your competitor who got the same lead info would have contacted the prospect and closed the deal. Also, revisit point #1 above.

#6 Trust your Lead Supplier: You spent a lot of time sifting through all the search queries in Google or Yahoo and finally have chosen a lead supplier. Can you doubt the capabilities of the vendor who came on top of the search results? Also remember that they had a flashy website and busy sales reps.

#7 Don’t generate leads on your own: It is time taking and painful to generate your own leads, even only a fraction of what you need. Why spend time in understanding the technology buzzwords and deciphering the jargon? You strength is working the phone.

#8 Deal in multiple lead verticals; one might work: Try your hand in multiple segments or verticals. Core competency is an old phrase.

#9 Don’t be proactive: Well, you have spent awful lot of time in learning new things. After a couple of months, you hear that there are new toys in the game. How many times a person can keep updating stuff? Who invented this continuous improvement process, as if you are manufacturing air plane engine?

#10 Don’t deploy a web based Lead Tracking and Management system: The email is easy to handle. You can take a peek and act on it immediately. If required, you can also throw in a couple of spreadsheets and cut and paste the prospect information. Why waste energy learning a new tool?

You got the idea now. Unfortunately, internet adds to the complexities in life, contrary to the claims that internet simplifies life. Whether you like it or not, if you want to sell anything (or grow a business), leveraging internet is critical. If you don’t want to lose money in the web lead buying process, practice the opposite of the above mentioned advise and you will reap the benefits. Happy selling! Or buying Internet Leads!

Whether you are a veteran in the internet lead generation and distribution business or just a rookie, driving affiliate traffic via CPA Ad Networks should be a key part of your leadgen strategy.  You may take a look at my earlier post How to Use CPA Ad Networks for Lead Generation and reduce dependence on Google Adwords PPC, if you are yet to get into the game!

Lead Quality is Key

The success of the leadgen business depends on the lead quality and resulting ability to retain the lead buyers as customers in the long term. If you are using your own traffic generation modes such as SEO, Google Adwords, Facebook Advertising, Banner Ads, etc., you will have pretty good control over the nature of traffic and resulting lead quality.

When you are using CPA Ad Networks, essentially you are outsourcing the traffic generation. In such a condition, you have very little control over the quality of the web traffic driven to your landing pages. As a result the lead quality may suffer, which will affect your business in the long term. This holds good even if you are using the leads generated for your own purpose (and not reselling leads).

Here are some key factors to be taken care of (while using CPA Networks) in the lead capture process, which will help you ensure lead quality to a great extent.

• Research, test and choose a right Ad Network in the first place.
• Design and test Landing Pages for proper / good conversion. Conversion rate alone should not be criteria.
• Track the leads by source. If you are using multiple networks, you should be able to analyze the performance of each network based on lead quality.
• If required, you may use multiple landing pages depending on your offer and ad network used.
• Depending on the quality of leads delivered, stop  / start using those ad networks. Typically, ad networks provide a 10% cushion for bad / invalid leads. However, this may not be acceptable to your customer!
• Customize landing pages as required; do not go with a basic lead capture form. Include filters, dropdowns, etc. so that the information captured will be relevant.
• Make sure that basic validations such as phone number, etc. are handled in the lead capture page in order to avoid bogus entries.
• You may also include security features such as CAPTCHA entry, which helps avoiding bot based submissions.
• Include additional lead verification processes after capturing the lead profile data in your lead capture, distribution and delivery system such as LeadPro247. Based on the verification results, you may filter out the leads to the lead buyer. Note that the lead verification process using 3rd party provider services such as TargusInfo, ServiceObjects, etc. incurs additional expenses (on per lead captured basis).

While implementing these ideas would not acheive 100% quality, it will certainly help improve the quality significantly, save money and retain customers.

Back Office Lead systems, also referred as Lead Delivery Systems or Lead Management Systems, can be leveraged as great tools to acquire lead buyers and retain the existing clients. As a lead generation company, just like any other business operation, you need to focus on signing up more lead buyers and sell them more leads on an on going basis.

Many lead generation firms and vendors focus their energies on affiliate management, web traffic generation, lead acquisition, lead quality and lead distribution processes, but often times forget to develop their own client base. Acquiring leads for their customers and signing up their own buyers are equally important tasks for one to be successful in the lead generation business.

Lead Back Office Systems

If you are using a lead capture and distribution system such as LeadPro247, you can easily leverage the lead back office solution offered as part of the software for client acquisition and retention. The back office systems can serve the following functions, depending on your software version and subscription plan:

• Lead Retrieval
• Credit Request
• Sales Tracking
• Lead Nurturing

Lead Retrieval

While you may be delivering leads to the lead buyer by email or SMS text messaging, it is preferable to provide a back-office access so that the client can login and retrieve the leads. Many savvy and experienced lead buyers insist on a back office access as part of the contract. Lead retrieval system access also allows them to download the leads at their convenience and they won’t miss any leads due to email issues.

Credit Request for Invalid Leads

It is natural that a small percentage of leads delivered to your client will be invalid. Using a lead back office system automates the entire process of credit request and approval. The clients can make requests online and you would be able to review the requests and process at your convenience. There is no need to use email.

Sales Tracking

If your customers are end users of the leads purchased from you, you can provide a value addition by providing the sales lead tracking and management feature as part of the lead retrieval system. Your customers need not go for lead tracking and management software from another service provider. You may provide this service as free or charge a small monthly fee. Your customers can capture their own leads in the system along with leads provided by you.

Lead Nurturing

The lead buyers can leverage the drip email messaging feature available with lead retrieval and management systems to nurture their leads until conversion to sales. Drip email marketing is a lead nurturing process where the system sends marketing and informational emails automatically to the prospects based on certain triggers and events. This will be a great value addition to your lead buyers and if they are the end users of the leads.

Lead Distribution Systems

Lead distribution software systems such as LeadPro247 include these value added functions. You may have to select the required version based on your customer requirements. By leveraging such services, you can step out of the basic “lead generation” business and become a full fledged “lead service provider”.

You may also refer to this earlier post on Back Office System features and comparison of functions.

LeadPro247, a lead distribution, tracking, and management service has announced the launch of a dedicated blog site to serve as a lead management resource for insurance agents, brokers and professionals. This would would be particularly useful for insurance agents who are generating their own leads on their websites or buying internet leads from insurance lead companies and vendor. The blog resource is available in http://www.Insurance-Leads-Management.Com web location.

The blog will include the following categories of resources, among others:

• Insurance lead management best practices
• Lead tracking tools, software and services
• Tips and tricks
• Lead management Guides
• Resource links
• Insurance Lead generation practices and processes
• Leveraging social media for customer acquisition, retention and service
• Internet lead buying – concerns, issues and best practices
• Lead distribution and routing engines
• Lead quality
• Lead nurturing with drip emails and follow-up tracking
• Lead conversion issues
• Technology trends and impact on insurance agencies
• Industry happenings
• Tutorials, webinars, etc.

Insurance verticals

The site will not be restricted to any particular vertical or segment. It will cover all segments and insurance types including individual insurance and group  insurance practices. Whether you are a single agent practice or a multi-agent, multi-location insurance agency, the site will be a great service.

Health, Life, LTC, Automobile, Homeowners, Business / Commercial, Annuities, RV/Boat, and Renters Insurance related information will be included in the blog resource.

Have you heard stories about becoming overnight millionaires by launching an internet lead generation business? Sure, tons of stories. Succeeding in an internet lead generation business takes time, consistent practices and continuous improvement. While it is easy to scale up and grow, it is easy to lose money  quickly and bite the dust too! Here are 10 tips gathered from the industry experience and insiders that will lead you in the path of success.

1. Do the ground work: If you are in the planning / launch stage, this is the time to take a re-look and assess the plan. Even if you are already in the business and trying to ramp up, revisit the basics and make sure that the plan will work. Some of the key factors to be taken into account are: Lead verticals, Customer segments,  Competition in your vertical(s), Lead acquisition strategies, Lead pricing, and Quality Issues. Every lead vertical has its own unique advantages and issues.
2. Deploy suitable lead generation methods: Leads can be generated in a variety of ways. What would be the right method for your vertical and customer segment? Research and select from: Media buying, own lead generation sites, PPC / SEO mix, affiliates, etc. Thorough market research will help you decide the right combination. For instance, there are lead companies who use thousands of their own websites. Some others use exlcusively media partners and digital marketing agencies.
3. Plan multiple Lead Delivery modes: Each lead customer will demand their own formats, interfaces and data conversion. Do not under estimate the customer requirements. Unless the lead buyers are able to reach the prospects within minutes, there is no value in the lead! You may have to deploy multiple delivery modes such as email, SMS text messaging, fax, SOAP based API, form POST, etc.
4. Choose a right Lead Distribution Software system: Many lead providers make costly mistakes in this sphere. If you are generating thousands or even a few hundred leads a day, imagine the complexity involved in capturing the leads, distributing leads to buyers, delivering leads in real time, processing payments and applying credits for bad / invalid leads! Even if you are a business person, educate yourself and see what you can and cannot do with your lead collection, distribution and management software system.
5. Right Source to Right Partners: Whether in lead generation, distribution or lead delivery, choose the right tools and partners. The operations and maintenance are time consuming and costs money. Again, do not under estimate the improtance and costs in this area.
6. Manage Customers Proactively: The lead buyers can easily switch from one provider to another lead vendor. Unless you manage their expectations, requirements and operations, the lead buyers will learn from you and move on. Retaining customers is the most important aspect, as you do not have any hold on them unlike other traditional businesses.
7. Focus on Lead Quality, not Quantity: Unless you are passionate about lead quality, it is very difficult to survive. Because, in the internet lead generation segment there are so many variables on which you don’t have any control! For example, you might depend on the media partners and affiliates to generate leads; unless you have carefully selected them and established relationship, there is no gurantee that they will provide consistent quality leads. You can also provide valued added service such as third party Lead Verification services integrated with your lead delivery system.
8. Educate yourself: You need to keep abreast of the technology development and industry issues such as legal compliance. Research and update your knowledge in the lead generation business and the verticals you are operating. Attend relevant webinars and conferences in the Leadgen domain. Even if you don’t do programming or build software, become technology savvy. Knowledge is power in this internet era!
9. Be prepared for the long haul: Invest for the long term and be prepared for the pot holes on the way. Probably you need to invest more of your personal time than the traditional businesses. The internet does not sleep; you cannot start at 9 AM and close at 5 PM. Your customers will be in all time zones and need to be ready to support them.
10. Measure, evaluate and improve: All internet centric businessese share one common thread: it is continually changing at rapid pace. Using the right tools, measure your operational effectiveness and end results. Improve the processes in an on going basis.

And finally, here is the good news. As mentioned earlier, the lead generation business can be quickly ramped up and scaled. Some leading internet lead companies have grown from zero to 50 million business in 3 or 4 years.

Now that the internet lead generation practice has gained critical mass, website landing pages have become the core components of the online marketing and demand generation process. Unfortunately many online marketers, professionals and businesses treat the landing page as just that – a visitor-landing page. And they keep driving the traffic to these landing pages and losing boat loads of money in the process! Whether you are B2B or B2C lead company or an independent marketer, this holds good for everyone.

Landing Pages

The very purpose of landing pages is to convert the web visitors into leads (or prospects). While it serves as a funnel to attract the web site visitors, unless the visitors are converted to leads with contact information there is no meaning in attracting the traffic. In others words, landing pages should be treated as conversion pages.

Typically web site traffic (for lead generation) is generated via one or more of the following practices and visitors are sent to the lead capture pages:

• PPC (Pay Per Click)
• SEO / Search Engines
• Email Marketing
• Blogs and Web 2.0 sites
• Social Networking Media
• Direct Mail (with web URL)

All of these traffic sources costs money and significant efforts. While some may term traffic from social media and SEO as free, it is really not free. Search engine optimization and social media maintenance is a time taking and long term process.

Lead Conversion Pages

How to convert the money loosing sign-up pages to profitable lead-conversion pages? While every step of the page design, development and deployment is a candidate for improvement, the following key factors are to be taken into consideration.

• Layout and Design are primary components to attract and convert visitors. Make them simple, clear and precise.
• Avoid distractions and unwanted links on the page. Address the specific product or service.
• Provide Clear Call to Action. If you want them to fill up a form, tell them clearly what to do and why they should do so.
• Include a Compelling Offer. Whether it is a Whitepaper, Quote, or a Free Trial, make it compelling.
• If you are using Advertising (such as PPC) to drive traffic, make sure the Ad and the Landing Page talk about the same offer
• Page content should be relevant, short and to the point.
• If you are using Lead Capture form on the page, make it as short as possible, unless all the data fields are required to fulfill the offer.
• Let the sign-up form be above fold on the page.
• If required, make multiple lead capture pages for different  purposes and different target audience, so that the content will be relevant.
• Validate all sign-up form fields for required content and type, ideally using JavaScript (rather than separate error pages)
• Capture the meta data such as source web site, publisher, key words, etc. which will help in the sales process.
• Provide a meaningful Thank You page with relevant information. This will set the right expectation for the prospect and will help in closing the sale.
• Lastly, do not forget to use a good lead management and tracking database system in order to track the entire conversion process.

Okay, now you are all set to go. You have chosen a business segment or vertical, set up a lead generation and distribution business, signed with a few affiliates and even negotiated with a CPA network (such as Azoogle, Copeac, Hydra, etc.) to generate leads. Heck, you have even paid a handful of money in advance for implementation and training and signed up for a lead distribution software system. Obviously your focus would now turn to clients who buy leads from your lead company. It may not be too difficult to get a few clients, if you are in the industry for some time. Every business is looking for leads and trying to leverage the internet as a lead generation medium.

Satisfying the Clients with Lead Quality

First and foremost objective is to satisfy the client. There are several factor which influence the customer satisfaction in this scenario; prime among them are:

1. delivering leads on time, as promised
2. making sure that the leads are genuine (and not bogus)
3. ensuring that the lead information is correct and complete
4. pricing it optimally

As you would have noticed, the prime criteria for customer satisfaction turns out to be the Lead Quality (and not necessarily quantity). Using right affiliates / networks, genuine lead generation methods avoiding deception and incentives, scrubbing the leads (for incomplete information, duplicate leads, etc.) and adding lead verification techniques where necessary will lead to high quality leads and hence increased lead client satisfaction.

Lead Delivery via Emails

Another important factor that lead companies and sellers often overlook is the lead delivery process and back office systems. If you are selling leads to end users who are mostly small businesses without strong technical capabilities (which will be the case 70% of the time), you will be in for a big surprise. Even if your lead distribution software system supports multiple lead delivery methods, there is no guarantee that they would have evaluated all methods and finalized a suitable method to fit their specific scenario.

Most of the clients will go with email alert notifications in real time. While this is a required and essential process, at least 30% of the emails will not get into your client’s attention. Either the email will not land in their email inbox or fall into the junk mail / bulk mail folder. Or even the client may delete some lead alerts when trying to  sort out all the spammy looking stuff in their inbox.

Even if they receive your lead via email alert, it might slip through the crack and they will never follow up with the prospect for hours or even days. Ultimately, as the new emails keep piling up in the box, older emails will lose their relevance and visibility. Unfortunately, the client will conveniently put the blame on the quality of leads (in other word, you, the lead seller) and will stop placing repeat lead orders with you! In worst case scenario, you may not get your money for the leads already delivered, if you have provided a post payment caption. Keep in mind that none of this is in your control or your fault!

Leveraging Back Office Systems

You can leverage the back office system feature of lead distribution systems to increase customer satisfaction and contribute to increase your client’s business. Yes, there is an important role to be played by you as a lead generation company and lead seller in educating and encouraging your clients to adopt the to the usage and benefits of back office systems for thier own good.

Every major lead generation and distribution management software system comes with some sort of back office system access feature for the lead buyers. Using these system not only guarantee the delivery of the lead, but also will help the clients increase the lead conversion rates by using the lead retrieval, tracking and management functions.

Flavors of Lead Back Office Systems

Advanced lead distribution systems such as LeadPro247 will have mutiple flavors of back office systems in order to meet the requirements of various lead buyers. Either you may absorb the cost (which is generally low and affordable) of these systems or pass it on to your customers. Considering their total value, it may be useful if offer the back office system as an added benefit!

The following three versions / types /flavors are most commonly found in the lead company software systems such a LeadPro247:

1. Basic version: Lead Retrieval System
2. Medium level: Lead Tracking and Management System
3. Premium level: Lead Tracking and Marketing Automation System

Lead Retrieval System

When the leads are distributed, the clients can immediately access the leads in the lead retrieval system. They can also see the purchase orders placed by them and the status of the orders. This will provide a real time view of the leads delivered and pending quantity. Access to the lead retrieval system provides peace of mind to the buyers and helps you reduce your customer support and  hand holding efforts. You can focus on your business – generating and delivering quality leads!

Lead Tracking and Management System

This version of customer access goes one step further and help your clients manage and track their leads as they follow up with their end customers. In other words, your lead distribution system back office turns into a mini CRM (customer relationship management) system for your clients. The leads delivered by you can be assigned to one or more sales reps within their organization for follow up. The clients can also track customer conversions, follow-up and call back reminders, etc. A wealth of lead tracking reports will be available for your customers.

Lead Tracking and Marketing Automation System

This is the premier level of back office access that can be provided to your lead buyers. In addition to lead retrieval and tracking management, the system can be used a full fledged marketing automation system. Drip Email Marketing is used to follow-up and nurture the leads. Depending on your buyers’ requirements, they can opt for self-payment depending on their drip email campaign volume, survey response volume, etc. This back office system would be useful for your sophisticated and deserving customers who would like to use an online marketing automation system.

Conclusion

Finally, a word of caution. Many of your lead buyers may not be ready to go the full extent of leveraging the functions and features of your lead distribution back office systems. However, you should encourage the clients to use the Lead Retrieval system at the minimum, which will pay back in no time for both of your organizations.

If you are in lead generation business, then you must be spending significant amount of money on online advertisements through Google, Yahoo, Bing and other search media. Ad Tracking is critical in such situations. It helps you to weed out non-performing campaigns, improve campaigns with average performance, and extend great campaigns in order to maximize the return on investment (ROI) in marketing and leadgen activities.

Ad Tracking Software

There are several ad tracking software tools available in the market. Tracking202 is one of the leading software tools used by several online advertisers. It is available as an open source, self-installable software as well as a free, hosted software. Obviously, if you are a Pro, you should consider using the Tracking 202 Pro version, which is based on monthly subscription pricing model. The following picture shows some of the other tracking software products available in the marketplace. I would suggest using a hosted solution, so that you can get going immediately without the hassles of installation, hosting setup and maintenance.

Ad Tracking helps you to easily monitor your PPC campaigns through Google, Yahoo, Bing, etc. Some of the tools provide Click Fraud tracking protection too.

Lead Distribution Software

Please do not assume that if you are using a Lead Distribution Solution (such as LeadPro247), you can do the ad tracking using that software. Generally, lead capture, distribution and sale tracking software does not include ad tracking function, as online ad tracking is a totally different domain.

If you are using Ad Networks referred to as CPA / CPM networks  (other than Google, MSN, Yahoo, etc.) and bulk media buying strategies, then your ad tracking requirements may be significantly different. You may be needing ad tracking at Ad Publisher level. And note that each network may be different in serving your ads through their publishers and how they code and track the URLs. Let us reserve the discussion on handling and tracking the ads served through the networks for a future post. You may also start with basic tracking and then grow as your advertisement reach increases.

Insurance lead distribution strategies vary based on who are and nature of your business. Insurance Agencies and Insurance Lead Generation companies use different processes to suit the needs of their distribution requirements.

If you are a GSA (General Sales Agency), the lead distribution is essentially a function of assigning the leads to your agents based on certain rules and policies.

Lead generation firms and lead sellers distribute the leads based on their sales lead distribution rules to meet the requirements of the lead buyers (independent or captive agents and / or insurance agency firms).

Distribution for Insurance Agency

Since over 75% of US population is using the internet and the internet is increasingly used to buy and research  products and services such as insurance policies by the consumers, internet based insurance leads have become a source of business for insurance agencies.

Whether you are generating your own leads on the internet or purchasing leads from internet lead vendors, quick and efficient distribution of leads to your agent is of prime importance.

Using an automated lead distribution and management system, the leads can be captured from your web sites as well as the lead vendors’ systems. Entire process of manual entry of prospect information into the lead management system can be avoided by picking a suitable lead distribution software system. Of course, the leads collected by traditional means such as networking meetings, seminars, personal visits and phone calls can also be entered into the system, so that the leads can be managed and tracked in a central database.

Once the prospects are in the system, these can be distributed to your agents in real time using preset rules. Some of the options for distribution are:

• Geography (such as County, Zip Code)
• Seniority of the Agent
• Type / Profile of Lead
• Round Robin method

Distribution Options for Lead vendors

Lead Vendors can use an effective Insurance Lead Distribution System to collect the leads in the database from their own lead generation sources and third party sources, distribute the leads to their clients in real time based on extensive filter criteria, process payments based on order conditions, track and process lead credit requests / returns, and obtain sales reports.

The following criteria could be used for real time insurance lead distribution:

• Geography (State, County, Zip codes)
• Lead Types
• Lead Profile parameters (such as preexisting conditions, current insurance situation, past incidents, etc.)
• Client Priority
• Exclusivity (ex. Exclusive, Non-exclusive, Semi-exclusive)
• Number of Times Lead Distributed
• Carrier Restriction
• Volume Pricing
• Price of a Lead
• Payment Status

The leads can be delivered in real time using instant email alert notifications to the agents or agencies. The lead information can also be provided as an attachment in CSV or XML form depending on the lead buyer requirement.

The lead buyers can also be provided access to the lead tracking system, so that the leads can be tracked online for increasing lead conversion rates. This could be a great value addition for the customers.

The insurance lead distribution and management systems such as LeadPro247 will generally support unlimited leads clients and online payment processing based on the payment terms agreed on. The clients can also make credit requests for invalid leads using the online system, which will lead to increased customer satisfaction.

Insurance Lead Types

Many insurance lead vendors and agencies deal with multiple insurance verticals. The insurance lead distribution and management software systems generally support the following lead types, unless it is a specific industry oriented system.

• Health Insurance Leads
• Life Insurance Leads
• Home Owner Insurance Leads
• Mortgage Protection Insurance Leads
• Auto Insurance Leads
• Renters Insurance Leads
• RV / Motorcycle / Boat Insurance Leads
• Annuities

However, the system must be capable of handling the specific lead profiles for each insurance type.

The system must also be configurable and flexible to suit your specific requirements. LeadPro247 Insurance Lead Distribution System is one such system tuned to the requirements of the insurance marketing vertical. Whether you are a muti-agent, national marketing insurance agency or a lead provider catering to the insurance lead buyers, the system will help you distribute, track and manage the leads. If you are an independent or captive agent, the system can be beneficialy used to track, nurture with drip email marketing (with built-in autoresponder service) and track the leads for better conversion.

Welcome and thanks for stopping by.

This blog resource will serve as a resource focused on sales lead capture / acquisition, lead distribution, routing and assignment domains.

The phrase “lead distribution”  means different things to different industries / verticals / professionals. In this respect, I hope to discuss and cover as widely as possible. Though I will be referencing to LeadPro247 lead distribution platform in many examples, the underlying concepts, strategies and implementation processes can be used in other best of breed software or in your home grown solutions.

Also, as the internet matures and web 2.0 strategies take a stronghold in organizations, particularly in small / tiny businesses and medium sized organizations, the application of technology is bound to grow exponentially. This will result in new processes and innovation in technology. As we go forward, we will try to revisit the concepts discussed in older posts and update the new developments in the industry.