Google Instant is changing the way search results are delivered to the users. As the search phrases are entered, the search results keep pouring. Google Suggest and Google Instant work in tandem. The suggestions are also shown within the search box in gray.

Will the Google Instant change the way Search Engine Optimization is carried out nowadays. We have to wait for sometime and see how the Google Instant plays out in practice. For now, it is suffice to say that the search speed looks impressive.

It is a well known fact that you need to generate and deliver quality leads to your customers – to signup new customers and to retain the existing clients. However, it is very difficult to maintain the consistency of lead quality if you are using multiple sources and channels for online lead generation.

Many lead distribution companies and agencies, especially when they are new to the online lead generation and distribution business, struggle to survive and grow. While it looks easy and enticing from the outside world, it is often laborious and error prone, unless you understand the intricacies of the web lead sales business.

Customer Feedback

The other day, I was speaking with one of our long time customers who has branched out recently into online lead generation for a specific industry niche. Whenever I have a chance to speak with the clients, I always make sure that I inquire about their business with questions such as (1) if they are doing good, (2) how is the industry doing, (3) how their CUSTOMERS are doing, (4) their sales projections and actual sales numbers, (5) technology trends in the industry, and (6) how we could help them further by adding / enhancing our lead distribution and management software solution.

I make sure that this conversation is casual and personal, rather than formal and rigid. If you ask these questions genuinely, most of the customers respond positively and open their thoughts. It gives a chance for them to reflect on their business from a different (supplier’s) perspective. Unlike formal online surveys sent via email invites, which is a great tool to collect customer feedback and opinion, this personal one-to-one discussion can be constructed instantly based on the situation without any pre-planning. The conversation could be a couple of minutes or it can be 20 or 15 minutes depending on the customer’s comfort level and positive engagement.

Leadgen Case Study

Coming back to my specific discussion with a client, I inquired about quite a few support requests from him. He responded immediately saying that several of his customers have dropped out immediately and he had to make changes in the system configuration to alter the lead delivery flow for other customers.

When I probed further about the reasons for clients dropping out, he mentioned that they were buying leads from a new internet lead generation media agency and it seems that the conversion rates for these leads were very low.

He immediately started researching the lead sourcing practices. As you know, many leadgen companies will not give you the sources or methods of their leadgen practices. He found out after some research that the leads were generated using co-generation method! Obviously, it was not their first choice of the online subscribers. Probably the visitors were either forced or enticed into opting into the additional service categories.

Generally, the leads generated using co-registration methods will convert less. These could be used  for long term nurturing or up-sell processes, but not for immediate telephone follow-up.

This scenario shows how your lead quality can be affected without even your knowledge. Hence lead sourcing (or buying internet leads) should be taken as a continuous improvement process. The quality of purchased or outsourced leads can change overnight as the affiliates and media agencies change their processes.

Solution

If you want to be successful in lead generation business, you have to leverage third party lead vendors. If you need to use vendors, you have to be proactive in doing the research on their leadgen practices and make sure that the led quality is on par with the leads generated by your own company using pay per click (PPC) or search engine optimization (SEO) strategies. Also, measuring the consistency of lead quality on an ongoing balance is an essential step. As mentioned earlier, you don’t need a special measurement tool for this; just speak with your clients. Another easy check is to see if they are placing repeat orders with you. If not, you have a problem on hand and you need to diagnose the same for treatment. Happy selling!

Higher Education Lead Generation is one of the major verticals in leadgen industry. There are several large, established companies involved in education leadgen business. Since this vertical is matured, several new entrants are coming into the market. The industry which started with catering to the requirements of traditional schools and colleges has now expanded into the online schools and universities.

With the recession in the economy and squeeze on student loan availability coupled with increase in tuition fees has led to significant growth in the online education industry. The lead volume requirement has gone up significantly because of focus in this segment by several universities.

In the education leadgen practice, content is the king. Unlike in other verticals, where lead companies focus on small websites and per per click (PPC) strategies, education lead generation businesses build significant amount of web content in order to attract the potential student community. While this is certainly a barrier to the easy entry into the education marketplace, the same fact serves as an attractive niche if you can build and generate useful content to attract student traffic.

Generally, the education leads are distributed to the schools in real time. Hence using a robust lead distribution and delivery system is a basic requirement. Also, most of the leads are delivered as dedicated, exclusive leads, though there is some market for shared leads.

Of late, there is a lot of buzz in the education lead generation industry. Quite a few M&A activities are also rumored and / or reported. It is reported last month that All Star Directories is in the market. All Star Directories is a Seattle based company which helps educational institutions attract students in a dozen disciplines, from engineering and business to culinary arts and psychology. Founded in 2001 by former Microsoft manager Mike Mathieu, All Star Directories met with early success through its lead generation model first designed to pass on qualified candidates to nursing schools. By 2005, the company was profitable and had annual sales of $15 million. Later on it was sold to Austin Ventures. The company says more than 5,000 schools use its lead generation service, including Johns Hopkins, Columbia University, University of Phoenix and DeVry.

In another development recently, EducationDynamics, higher education’s leading marketing services company, announced the acquisition of Education Connection, a valuable resource that helps prospective students find colleges that are ideally suited for their academic and career interests. EducationDynamics acquired Education Connection from Kaplan which is a subsidiary of The Washington Post Company. The acquisition of Education Connection marks an expanded student prospecting portfolio held by EducationDynamics, which also includes several high-visibility websites such as eLearners.com, EarnMyDegree.com, GradSchools.com, StudyAbroad.com, and more than 50 special interest microsites. The company also offers a full suite of web-based solutions for higher education institutions proven to drive enrollment growth and increase student retention.

Western Governors University marketing director announced that she is noticing a surge in online education and they are ramping up online lead generation and conversion efforts.

When speaking about Lead Conversion, a recent survey pointed out that over 30% of the prospects do not receive a call from the school! If the prospects are not contacted within a few minutes, the chances of further follow-up and conversion is very remote.

This is another area of opportunity for small businesses entering into education leadgen vertical. If you can provide additional support to the schools by way of immediate telephone follow-up, that will serve as a value addition. However, engaging generic call center or agents will not help in lead conversion; in fact, you might lose prospects if the agents are not professionally trained. The team has to be a dedicated, fully trained team with a long term perspective.

Here is a checklist with 10 signs that shows your business needs an automatic web lead distribution system. If you are new to the internet lead generation business or a recently established the lead company and you are not using a lead distribution software system, compare your lead gen and delivery operations with this checklist. You might be surprised what opportunities (that will help you in scaling up the business) are being missed.

If you are already using some sort of lead management system and you still some of the problems described in the checklist, then it may be good time to reevaluate your software solution and match with your business requirements.

#1 Too much time spent in emailing leads: Are you spending too much time in emailing the leads received from your lead generation websites? When you started the business, probably it was good idea to focus on lead gen and business development. You could have emailed the few leads received to a handful of lead buyers. But, if you are following the same process, then you are not growing your business.

#2 Leads fall through the cracks: Are you missing the leads and the captured leads never reach the intended customers? Every lead missed is money wasted – in terms of lead generation efforts and cost. When you go on vacation, what happens to the leads? Either you need to subordinate to take care or your customers might slip away from you.

#3 Wasting time in re-formatting Emails to Customers: Even if you are dealing in a specific vertical such as Education Leads or Insurance Leads, each of your customer may be needing the lead data emailed to them in a specific format. If you sign-up more customers, more pronounced will be this problem. Your lead distribution and management system will support multiple email layouts and format to meet each customer’s requirement.

#4 Have to ignore potential buyers since they need automated Lead Delivery: I am sure that every has to avoid signing up one or two clients for some important reason. However, ignoring customers for want of an automated lead delivery management system will fatal to the business. Sophisticated / savvy / large customers will demand more automation features.

#5 Have more than a handful of websites or leads generated: If you have a more than a few websites, then managing the capture and distribution process is tedious. Also, measuring the performance of each website is essential to optimize your leadgen efforts. Even if you have one or two lead capture websites, if the volume of leads generated is high, then you will face the same issues.

#6 Using Google / Yahoo / Bing PPC for leadgen: Are you using PPC (pay per click) programs with Google Adwords, Yahoo Search Marketing and Bing AdCenter to drive web traffic and generate leads? If so, you cannot live without a solid lead management system to manage and analyze the leads captured on your PPC landing pages. Don’t waste your inbound marketing efforts without fully monetizing.

#7 Don’t find enough time for Lead Generation: Are you spending too much time on your operations management? You must be focusing on traffic generation strategies and activities. Another important aspect needing most of your time is the business development and enrolling more customers. Deployment of a lead company operations management system can take care of capture, delivery and tracking.

#8 Lead Buyers complain about delay in lead delivery: Have you heard any complaints from your lead clients that leads are not reaching them on time? If you promise real time leads, the leads should be delivered in real time. It means that the data should be delivered within a few minutes, not after 30 minutes. Remember, the first responders have the advantage of converting the prospect to a customer.

#9 Losing Revenue: Are you leaving money on the table? If you don’t automate the distribution process, you may not route the prospects to all buyers. If you are promising multiple quotes for the prospects, you need to deliver the lead info to multiple customers. For example, if you are generating insurance or mortgage leads and the routing is based on geography (zip code or state), imaging how error prone the delivery routing process will be.

#10 Spending time on analyzing leads: Do you know where the leads are coming from and how these are distributed? What is your profitable lead source? Unless you know answers for these questions you cannot optimize your investment and generate revenue. If you are not using a good lead distribution database system which will provide instant answers on questions such as these, you will be wasting time in trying to get a grip of the business operations.

If you think that even one or two signs are visible, then it is time to take an in-depth look at your business operations / practices and analyze if an automatic lead distribution system can help you.

Choosing a lead distribution software service provider is a critical decision to be made by lead generation companies. If you are new to the online lead generation industry, you may be facing a number of options while considering a decision in this regard. Especially, the fees charged by various software providers may be all over the place and zeroing in on a provider based on pricing alone will lead to issues and consequences in future. Once you have selected a system provider and invested significant efforts, switching to another system is a time taking process in terms of the learning curve.

Here are 5 key considerations that you should take into account while choosing a Lead Distribution Software Service for your business.

#1 Flexible Software System

The lead distribution software should be flexible to accommodate all your requirements. A large / complex system may not necessarily mean it is flexible. You should weigh your current requirements and needs in the near future. If you are new to the lead generation and distribution business, invest some time in understanding the systems in the marketplace, industry practices, and technology developments. Remember that online lead generation and distribution business is closely tied to the internet technology trends.

#2 Match your business requirements

As mentioned above, a ton of features in the lead system may not address your business specific requirements. Understand your verticals, do some research or consult with couple online lead generation and distribution consultants. Money spent on these aspects will be worth the investment in terms of risk avoidance and mitigation.

#3 Agile technical support and services

If the software service provider is a behemoth and you are small business organization, probably they may not match your speed. Success of internet lead generation and distribution is all about timing and great customer support. You cannot be waiting for days and weeks to address specific technical support requirements. Remember that the internet works 24X7 and consumer lead requests are generated 24X7. If someone says that “our implementation team lead is on vacation for couple of days and hence the lead posting integration has to wait until next week”, better watch out. You customers (lead buyers) can just opt for another lead provider in a matter of minutes.

#4 Full Service as an option – a must

While you may prefer to go with self service options in the initial phases of your lead business, full service option will be way to go once you establish yourself. You must focus on generating leads and signing up customers, not on day to day technical operations management, unless you are restricted to a small niche which will leave you with plenty of free time. Make sure that your lead distribution software provider has the full service option when you need it.

#5 Double as your Business Consultant

As I mentioned above, the internet industry and online lead generation practices undergo constant change. You might be often needing help in using the technology trends to your advantage. A good lead system service provider can help you leverage the technology in terms of lead generation as well as distribution and delivery improvements. Small customizations and tweaks to the processes would be able to bring in significant benefits and maximize profit. For example, if you are generating internet leads using Pay Per Click (PPC) method with Google, Yahoo, Bing, etc., managing the campaigns could be integrated with the real time lead delivery system, so  that you can save money when sufficient lead orders are not available. If your system can help in Tracking and managing the demand for real time leads, it will be a great help for you as a business owner / executive. You would be able to figure out other improvements and benefits by working with your service provider acting as a consultant.

While there are several other factors to be considered while choosing a lead distribution system, these five key considerations should be the top ones in your mind. Whether you are operating in one lead vertical or in multiple industry segments, you can leverage lead distribution the tool to grow your business.

In the recent weeks, I have noticed a theme running in the internet marketing industry and inbound marketers with the question “will Facebook Ads challenge Google AdWords?”. The quick answer is no; at least not any time soon. However the emergence of such a thought itself is a good sign for the industry. Some sort of credible competition is good ifor the online advertising. Facebook, as a leading social media tool with over 300 million members is growing as a credible advertising platform. As a lead generation business professional, it is essential to take a critical look at the Facebook Advertising platform. Obviously, any new medium should not be ignored for the sake of it.

Facebook Advertising

There are several advantages of advertising in Facebook. Here are some:

1. The primary factor  is the phenomenal growth of  Facebook user base. However whether it will turn out to be a major search platform competing with Google is doubtful. Google’s ads are basically driven by people who search for products or services.
2. The prices are cheap when compared with Google. How long it will stay that way is anybody’s guess. The moment it gains critical mass, advertisers will flock to the Facebook Advertising platform and the prices are bound to go go up significantly.
3. The targeting with keywords and demographics is much better with Facebooks Ads.
4. Even the basic ads support images in the advertisement. The text copy can go up to 135 characters (unlike Google’s 75 characters).
5. The overall userbase is much younger. This could serve well for advertising in certain industry segments and verticals such as dating, music and entertainment, consumer electronics, beverages, education, etc.
6. Conversion rates are much higher. Again, as the ad volume increases the rates will go down.

While some project that Facebook ads will be as big as Google AdWords, many are not so sure. But did you ever guess two years back that Twitter will be creating such a revolution? Hence keep your options open, evaluate your lead business vertical(s) and start sampling the Facebook advertising.

CPA Ad Networks can be leveraged to maximize the return on your  lead generation efforts and reduce dependence on Pay Per Click (PPC) strategies. With the Google Adwords pricing sky rocketing in recent times and Google enforcing strict rules for quality assessment of websites and landing pages, it is critical that you diversify your leadgen practices, tools and strategies.

There are dozens of Ad Networks in the marketplace and hence you have a wide selection to choose from depending on your budget, nature of business and industry vertical.

How the Ad Networks operate?

The ad networks are basically centalized portals acting as intermediaries for publishers and advertisers. As an Advertiser you can submit your advertisements to one or more networks. Web site owners or operators (known as Publishers) choose the advertisements based on their specialization and preference and run the ads on their sites.

Typically you have to specify a rate per action performed, which is nothing but a lead acquired. This is referred to as CPA or Cost Per Action. You have to provide a suitable landing page to which the advertisers will drive the traffic from their websites. When the web visitors submit their information successfully, a thank you page need to be displayed. The thank you page will include a tracking pixel so that the ad networks can track the successful conversions and invoice you accordingly.

Importance of Landing Pages in Lead Generation via Ad Networks

As mentioned above, the Landing Page is the most important component of the lead acquisition process. Even if you get a ton of traffic to your site, if the landing page does not convert (i.e. visitors do not submit their info) you are not going to get any value out of the traffic. Make sure that the landing page is designed to convert and tested well.

You may take a look at the blog post on landing page design and optimization for lead conversion.

If you are using third party media planning / buying / ad agencies, they should be able to help you design the landing pages, negotiate the offer rates, choose suitable ad networks and track the ad performance.

CPA Ad Networks

Start with a small budget, test out the results and then ramp up your leadgen efforts with a network. Note that some offers (i.e. your advertisements) might work well with some networks and may not work with others. Also, the same ad might produce results at one time and might fail to perform at another point time. Since there are so many variables in play, it is very difficult to generalize and rate the networks. However, you should be able to evaluate their business practices, support levels, etc. over a period of time.

Here is some of the popular and not so popular networks listed not in any particular order. Note that there are dozens of networks operating in the marketplace and hence this is not a comprehensive list.

• Ad Canadian
• AdMedia
• Adjuice
• Adjump
• Admax Media
• Adscend Media
• Axon Media Group
• Clickbooth
• Click Fusion
• Commission Monster
• Commission River
• Commission Junction
• Convert2Media
• Copeac
• CPA Underground
• CPaway
• CXDigital
• DirectLeads
• eComLeads
• FluxAds
• GetAds
• HybrydAds
• Hydra Network
• Leader Markets
• Lead Expose
• Market Leverage
• Max Bounty
• NetPartner
• NeverBlue
• Offer Fusion
• PeerFly
• Pepperjam
• Revenue Ads
• Revenue Loop
• Revenue Street
• UniBlue Systems
• Unique Leads
• Y Multimedia
• Zeno Ads

Advantages and Disadvantages of using CPA Ad Networks for Leadgen

Just like any other mode of lead generation, using CPA Ad Networks has its own advantages and issues. If you understand the issues, you can plan and reduce the impact. Let us reserve this discussion for another post.