The following sources could be tapped to gather ideas and information for writing blog posts. Depending on the nature and objective of your blog, blog ideas can be generated from a number of internal and external sources.

• Your business whitepapers can serve as great inputs. However, the blog posts should be short and should not be mere reproduction of the content.
• If you are (you should be)  listening to the social media conversations around your business and industry, you can develop blog posts using the theme.
• You own customer surveys or subscriber / prospect surveys can be leveraged to create multiple blog writings. If you are using a web based survey software tool such as LeadPro247, it will be great addition to your idea gathering arsenal. However make sure that you are not over doing the survey strategy, which may backfire.
• New additions and enhancements to your product / service can provide basic ideas to explore on blog posts.
• You marketing and customer support teams are important sources to gather information that is relevant to the prospects and customers.
• If a particular idea / subject is large in scope, split the same into multiple posts. Long posts are generally ignored by blog readers. However, make sure that individual posts can standalone and will make sense, though all may be related to a specific subject.
• Keep an eye on the feedback and comments to your own posts. These could trigger ideas for additional posts explaining / improving the concept.
• Finally, blogging need not be an individual project. Your colleagues can contribute to the ideas as well as developing and publishing efforts.

By sparing a few minutes a day and keeping your eyes and ears open for blogging ideas will not only help you become a pro blogger but also bring a good number of leads leads to your business. Happy blogging!

Since there are dozens of ad networks operating in the marketplace, it is essential to do a thorough research about the companies’ practices and support services before putting your offers on the networks. Also, the process is an ongoing one as new networks keep popping up in the field and some fade out of the scene.

Another area of research and exploration is that of the competition. By understanding the advertising strategies and offers of your competitors, you can avoid of a lot of mistakes and reduce the learning curve substantially.

Offer Vault service brings CPA Ad Networks and Ad Publishers together. The ad publishers (i.e. website owners and operators – known as affiliates) can compare the offers from various networks and pick the suitable ones. The ad networks send their offers (from various advertisers) to Offer Vault on a regular basis in order to attract more publishers. Your landing page and offer related information will be made available to the ad publishers.

Offer Vault service was founded by Mark Roth and I understand that Howie Schwartz, a well known internet marketer is also involved in it. The Offer Vault is completely free for anyone who registers on the site.

As a lead generation company and advertiser, you can leverage the features of the Offer Vault service to  compare advertisements from competitors and offers through other CPA networks. For example, you can visit and compare landing pages of other leadgen companies in your market segment.

Many lead generation firms and vendors focus their energies on affiliate management, web traffic generation, lead acquisition, lead quality and lead distribution processes, but often times forget to develop their own client base. Acquiring leads for their customers and signing up their own buyers are equally important tasks for one to be successful in the lead generation business.

Lead Back Office Systems

If you are using a lead capture and distribution system such as LeadPro247, you can easily leverage the lead back office solution offered as part of the software for client acquisition and retention. The back office systems can serve the following functions, depending on your software version and subscription plan:

• Lead Retrieval
• Credit Request
• Sales Tracking
• Lead Nurturing

Lead Retrieval

While you may be delivering leads to the lead buyer by email or SMS text messaging, it is preferable to provide a back-office access so that the client can login and retrieve the leads. Many savvy and experienced lead buyers insist on a back office access as part of the contract. Lead retrieval system access also allows them to download the leads at their convenience and they won’t miss any leads due to email issues.

Credit Request for Invalid Leads

It is natural that a small percentage of leads delivered to your client will be invalid. Using a lead back office system automates the entire process of credit request and approval. The clients can make requests online and you would be able to review the requests and process at your convenience. There is no need to use email.

Sales Tracking

If your customers are end users of the leads purchased from you, you can provide a value addition by providing the sales lead tracking and management feature as part of the lead retrieval system. Your customers need not go for lead tracking and management software from another service provider. You may provide this service as free or charge a small monthly fee. Your customers can capture their own leads in the system along with leads provided by you.

Lead Nurturing

The lead buyers can leverage the drip email messaging feature available with lead retrieval and management systems to nurture their leads until conversion to sales. Drip email marketing is a lead nurturing process where the system sends marketing and informational emails automatically to the prospects based on certain triggers and events. This will be a great value addition to your lead buyers and if they are the end users of the leads.

Lead Distribution Systems

Lead distribution software systems such as LeadPro247 include these value added functions. You may have to select the required version based on your customer requirements. By leveraging such services, you can step out of the basic “lead generation” business and become a full fledged “lead service provider”.

You may also refer to this earlier post on Back Office System features and comparison of functions.

]]> http://www.lead-distribution-software.com/how-to-use-back-office-lead-systems-to-acquire-and-retain-lead-buyers/feed 0 http://www.lead-distribution-software.com/how-lead-distribution-software-works-for-a-lead-generation-company-and-lead-buyers http://www.lead-distribution-software.com/how-lead-distribution-software-works-for-a-lead-generation-company-and-lead-buyers#comments Sat, 12 Dec 2009 17:03:36 +0000 Paddu http://www.lead-distribution-software.com/?p=100 Lead Distribution and Delivery software application helps the lead generation companies, internet lead sellers and service providers and lead buyers to capture sales leads from landing pages and signup forms, distribute the captured leads in real time using distribution rules and filters and provides reporting for tracking the leads.

Depending on your business needs, you can pick and choose the features to be used and leave the rest of the functions. Though web based lead distribution and delivery solutions such as LeadPro247 are easy to use, you should understand the underlying principles and concepts of lead generation and distribution, in order to maximize the benefits of deploying such software. The above chart shows a high level overview of the LeadPro247 lead distribution solution. This is applicable for any lead generation distribution software service.

Note that the lead generation is not the core function of a Lead Distribution system. However, it helps to integrate with the landing pages and registration forms and capture the leads. In other words, lead generation websites and the lead system have to work together. For more detailed discussion on Landing Page principles, design and deployment, please take a look at the other posts on the subject in this blog.

To summarize, the following are the functions of any lead generation capture and distribution system:

• Integrate with Lead Capture landing pages (used for lead generation)
• Interface with 3rd party lead vendors, affiliates and partners to capture / collect leads from their systems
• De-dupe, Srub, Validate, and Verify leads captured
• Maintain lead buyer / client profiles, including delivery methods and payment modes
• Maintain Sales Rep info and provide sales / commission statements
• Maintain lead order parameters and filters for each client’s orders
• Distribute exclusive / shared leads to lead buyers based on filters and conditions via the Lead Distribution Engine
• Deliver leads to lead clients via Email / SMS text messaging / API interfaces / HTTP posting / Fax / Back office Lead Retrieval System, etc. based on the buyers’ preferences
• Process payment via credit card gateways or accept manual payments
• Accept credit requests from buyers for bad / invalid / duplicate leads
• Process credit requests and provide substitute leads
• Provide lead capture, delivery and sales statistics for lead distributors / companies
• Back office access to view / manage / download leads delivered

As mentioned earlier, you may not be needing all the features and functions for your business. Also, some of the Lead Distribution and Delivery systems may miss some of the features and have more frills. You need to research and evaluate the software system before finalizing the deployment.

The blog will include the following categories of resources, among others:

• Insurance lead management best practices
• Lead tracking tools, software and services
• Tips and tricks
• Lead management Guides
• Resource links
• Insurance Lead generation practices and processes
• Leveraging social media for customer acquisition, retention and service
• Internet lead buying – concerns, issues and best practices
• Lead distribution and routing engines
• Lead quality
• Lead nurturing with drip emails and follow-up tracking
• Lead conversion issues
• Technology trends and impact on insurance agencies
• Industry happenings
• Tutorials, webinars, etc.

Insurance verticals

The site will not be restricted to any particular vertical or segment. It will cover all segments and insurance types including individual insurance and group  insurance practices. Whether you are a single agent practice or a multi-agent, multi-location insurance agency, the site will be a great service.

Health, Life, LTC, Automobile, Homeowners, Business / Commercial, Annuities, RV/Boat, and Renters Insurance related information will be included in the blog resource.

Landing Pages

The very purpose of landing pages is to convert the web visitors into leads (or prospects). While it serves as a funnel to attract the web site visitors, unless the visitors are converted to leads with contact information there is no meaning in attracting the traffic. In others words, landing pages should be treated as conversion pages.

Typically web site traffic (for lead generation) is generated via one or more of the following practices and visitors are sent to the lead capture pages:

• PPC (Pay Per Click)
• SEO / Search Engines
• Email Marketing
• Blogs and Web 2.0 sites
• Social Networking Media
• Direct Mail (with web URL)

All of these traffic sources costs money and significant efforts. While some may term traffic from social media and SEO as free, it is really not free. Search engine optimization and social media maintenance is a time taking and long term process.

Lead Conversion Pages

How to convert the money loosing sign-up pages to profitable lead-conversion pages? While every step of the page design, development and deployment is a candidate for improvement, the following key factors are to be taken into consideration.

• Layout and Design are primary components to attract and convert visitors. Make them simple, clear and precise.
• Avoid distractions and unwanted links on the page. Address the specific product or service.
• Provide Clear Call to Action. If you want them to fill up a form, tell them clearly what to do and why they should do so.
• Include a Compelling Offer. Whether it is a Whitepaper, Quote, or a Free Trial, make it compelling.
• If you are using Advertising (such as PPC) to drive traffic, make sure the Ad and the Landing Page talk about the same offer
• Page content should be relevant, short and to the point.
• If you are using Lead Capture form on the page, make it as short as possible, unless all the data fields are required to fulfill the offer.
• Let the sign-up form be above fold on the page.
• If required, make multiple lead capture pages for different  purposes and different target audience, so that the content will be relevant.
• Validate all sign-up form fields for required content and type, ideally using JavaScript (rather than separate error pages)
• Capture the meta data such as source web site, publisher, key words, etc. which will help in the sales process.
• Provide a meaningful Thank You page with relevant information. This will set the right expectation for the prospect and will help in closing the sale.
• Lastly, do not forget to use a good lead management and tracking database system in order to track the entire conversion process.

Again, this is a post-lead-capture process and hence you can not prohibit the bad leads hitting your marketing / leads database. However, by deploying a suitable Online Lead Verification Service you can verify the lead parameters and then make a decision whether to pass on the lead to the lead buyer or your sales team.

The lead verification is carried out generally online and hence it can be used in real time lead generation and distribution situations. Once the lead information is received from the landing pages, the lead management system will subject the key data elements to dozens of tests and determine the quality of the lead.

Lead Verification Properties

The following lead profile parameters are used to verify the lead. Obviously, if the lead captured does not contain all these data elements, then the quality assessment results will be less accurate.

• First name
• Last name
• Email Address
• Address
• Phone Number
• Gender
• Date of Birth
• IP Address

Based on the input values, the verification process will return the corrected values as well as a set of useful quality parameters (which may vary from system to system).

Most of useful results from Lead Verification process will be:

• Overall Quality score
• Overall Quality Result
• Type / technology of telephone numbers

It may also provide alternate telephone number and address.

At the highest level, the Overall Lead Quality Score can be used to take an instant decision and treat the lead accordingly. For example, if the score is less than 50, probably the quality may not be very high and hence you may avoid selling it to your high value customers.

Benefits of Lead Verification

Adding a Lead Verification service feature in the lead capture and tracking system will be a great boon to those dealing with mortgage leads, debt settlement leads, financial services and other consumer (B2C) leads. There are several advantages and benefits of using an online lead verification process in your demand generation and distribution efforts. Here is a check list. These benefits are self explanatory. However we will revisit these in future posts.

• Increased Customer Satisfaction
• Increased Lead Conversion Rate
• Decrease in Wasted Time and Efforts by your Buyers / Sales Team
• Decrease in Lead Cost in the long term
• Identification of poor quality lead sources and providers
• Increased ROI
• Decrease on Price (for Lead Buyers)

Verification Services

Since Lead Verification involves comparision and mathcing with millions of public and proprietory database records, the verification services are generally provided as a per transaction fee based service. The typical cost per transaction varies from 25 cents to 35 cents based on volume of leads verified on monthly basis.

There are a number of verification service providers in the market place. The services include TargusInfo, ServiceObjects, LeadQC, and AccurateAppend among others. You may directly contact the data service provider and request your technical team to establish the interface for online verification.

On the other hand, Lead Distribution and Management service providers, such as LeadPro247, include Lead Verification as an optional service in their lead management and distribution platform. These services use one or more of the database service providers as their back-end partners and hence you can not only get the same benefit as going to the primary provider but better service and more choices. Choosing such a lead management platform might solve a lot of technical issues and maintenance efforts for your team. And your lead buyers and sales team will be happy that you addressing their pain points!

If you are direct user of the leads generated, then you will be wasting your sales team’s time and efforts with poor quality leads. Implementing Lead Verification as part of your lead generation, capture and distribution will help you control lead costs and improve the lead generation methods.

Business to Consumer (B2C) leads are prone to much more misuse and quality issues, when compared with Business to Business (B2B) leads. However, Lead verification can be used for both type of leads. As an aside, you may take a look at an earlier post on 10 Tips to Improve Lead Quality in Lead Generation, if you have not seen it earlier.

Lead Quality Improvement

The quality of leads reaching the sales team or the lead buyers can be controlled to a great extent by employing multiple methods. These include:

• Lead Scrubbing
• Lead Validation
• Lead Verification

Note that these are post-capture processes and hence you cannot control the quality of leads at the point of sign-up, registration or generation. Let us discuss the Point of Lead Capture quality considerations in other posts.

Lead Scrubbing

Lead Scrubbing is a simple lead cleansing process. A set of words or text strings generally used by the online fraudsters are used as a reference point and the key properties of incoming leads are matched against the same. Any matches are marked as such and scrubbed. The following lead profile properties are used for scrubbing:

• Email Address
• First Name
• Last Name
• Company Name

Lead Validation

Lead Validation is the process of validating the lead data for correct format and layout. Examples of lead properties used for Lead Validation are:

• Email Address
• First Name
• Last Name
• Phone / Fax Numbers
• Zip / Postal Code
• State / Province Code
• Country Code
• Numeric Data fields

The lead distribution and management system can validate the formats and flag the leads, if found to be invalid. Note that most of these validations can be performed on the landing pages and hence you can save a bunch of money if you can implement these checks at the point of sign-up! However, if you are buying leads from affiliates and publishers, and not directing traffic to your own landing pages, then you may not have much control on your landing pages. Post-capture validation is the only option in such cases.

Lead Verification

Online Lead Verification is the most valuable and intensive quality assessment process which comes to the aid of lead generation companies and distributors. Again, this is a post-lead-capture process and hence you can not prohibit the bad leads hitting your marketing / leads database. However, by deploying suitable Lead Verification process, you can verify the lead parameters and then make a decision whether to pass on the lead to the lead buyer or your sales team.

As the name suggests, the lead verification is carried out generally online and hence can be used in real time lead generation and distribution situations. Once the lead information is received from the landing pages, the lead management system will subject the key data elements to dozens of tests and determine the quality of the lead.

The following lead parameters are used to verify the lead. Obviously, if the lead captured does not contain all these data elements, then the quality assessment will be less accurate.

• First name

• Last name

• Email Address

• Address

• Phone Number

• Gender

• Date of Birth

• IP Address

Based on the input values, the verification process will return the corrected values as well as a set of useful quality parameters (which may vary from system to system). Most of useful will be Overall Quality score, Overall Quality Result, and type / technology of telephone numbers provided. It may also provide alternate telephone number and address. Let us dedicate any post entirely for Lead Verification processes and services.

At the highest level, the Overall Quality Score can be used to take an instant decision and treat the lead accordingly. For example, if the score is leass than 50, probably the quality may not be very high and hence you may avoid selling it to your high value customers.

Since Lead Verification involves comparision with millions of publich and proprietory database records, the verification services are generally provided as a per transaction fee based service. The typical cost per transaction varies from 25 cents to 35 cents based on volume of leads verified on monthly basis.

Conclusion

Choosing and employing the lead quality assessment strategies is a scenario specific one. What is highly recommened for a specific scenario may not be suitable for another business case. Hence you need to weigh your specific use and determine the optimum deployment. If you can offord the cost and resources and required inputs are available, certainly employing more than one process is recommended. As a note of caution, employing the lead verification process does not mean that you can rest easy; you have to constantly reassess the lead sources, processes, and results and improve the procedures as required.

Ad Tracking Software

There are several ad tracking software tools available in the market. Tracking202 is one of the leading software tools used by several online advertisers. It is available as an open source, self-installable software as well as a free, hosted software. Obviously, if you are a Pro, you should consider using the Tracking 202 Pro version, which is based on monthly subscription pricing model. The following picture shows some of the other tracking software products available in the marketplace. I would suggest using a hosted solution, so that you can get going immediately without the hassles of installation, hosting setup and maintenance.

Ad Tracking helps you to easily monitor your PPC campaigns through Google, Yahoo, Bing, etc. Some of the tools provide Click Fraud tracking protection too.

Lead Distribution Software

Please do not assume that if you are using a Lead Distribution Solution (such as LeadPro247), you can do the ad tracking using that software. Generally, lead capture, distribution and sale tracking software does not include ad tracking function, as online ad tracking is a totally different domain.

If you are using Ad Networks referred to as CPA / CPM networks  (other than Google, MSN, Yahoo, etc.) and bulk media buying strategies, then your ad tracking requirements may be significantly different. You may be needing ad tracking at Ad Publisher level. And note that each network may be different in serving your ads through their publishers and how they code and track the URLs. Let us reserve the discussion on handling and tracking the ads served through the networks for a future post. You may also start with basic tracking and then grow as your advertisement reach increases.

If you are a GSA (General Sales Agency), the lead distribution is essentially a function of assigning the leads to your agents based on certain rules and policies.

Lead generation firms and lead sellers distribute the leads based on their sales lead distribution rules to meet the requirements of the lead buyers (independent or captive agents and / or insurance agency firms).

Distribution for Insurance Agency

Since over 75% of US population is using the internet and the internet is increasingly used to buy and research  products and services such as insurance policies by the consumers, internet based insurance leads have become a source of business for insurance agencies.

Whether you are generating your own leads on the internet or purchasing leads from internet lead vendors, quick and efficient distribution of leads to your agent is of prime importance.

Using an automated lead distribution and management system, the leads can be captured from your web sites as well as the lead vendors’ systems. Entire process of manual entry of prospect information into the lead management system can be avoided by picking a suitable lead distribution software system. Of course, the leads collected by traditional means such as networking meetings, seminars, personal visits and phone calls can also be entered into the system, so that the leads can be managed and tracked in a central database.

Once the prospects are in the system, these can be distributed to your agents in real time using preset rules. Some of the options for distribution are:

• Geography (such as County, Zip Code)
• Seniority of the Agent
• Type / Profile of Lead
• Round Robin method

Distribution Options for Lead vendors

Lead Vendors can use an effective Insurance Lead Distribution System to collect the leads in the database from their own lead generation sources and third party sources, distribute the leads to their clients in real time based on extensive filter criteria, process payments based on order conditions, track and process lead credit requests / returns, and obtain sales reports.

The following criteria could be used for real time insurance lead distribution:

• Geography (State, County, Zip codes)
• Lead Types
• Lead Profile parameters (such as preexisting conditions, current insurance situation, past incidents, etc.)
• Client Priority
• Exclusivity (ex. Exclusive, Non-exclusive, Semi-exclusive)
• Number of Times Lead Distributed
• Carrier Restriction
• Volume Pricing
• Price of a Lead
• Payment Status

The leads can be delivered in real time using instant email alert notifications to the agents or agencies. The lead information can also be provided as an attachment in CSV or XML form depending on the lead buyer requirement.

The lead buyers can also be provided access to the lead tracking system, so that the leads can be tracked online for increasing lead conversion rates. This could be a great value addition for the customers.

The insurance lead distribution and management systems such as LeadPro247 will generally support unlimited leads clients and online payment processing based on the payment terms agreed on. The clients can also make credit requests for invalid leads using the online system, which will lead to increased customer satisfaction.

Insurance Lead Types

Many insurance lead vendors and agencies deal with multiple insurance verticals. The insurance lead distribution and management software systems generally support the following lead types, unless it is a specific industry oriented system.

• Health Insurance Leads
• Life Insurance Leads
• Home Owner Insurance Leads
• Mortgage Protection Insurance Leads
• Auto Insurance Leads
• Renters Insurance Leads
• RV / Motorcycle / Boat Insurance Leads
• Annuities

However, the system must be capable of handling the specific lead profiles for each insurance type.

The system must also be configurable and flexible to suit your specific requirements. LeadPro247 Insurance Lead Distribution System is one such system tuned to the requirements of the insurance marketing vertical. Whether you are a muti-agent, national marketing insurance agency or a lead provider catering to the insurance lead buyers, the system will help you distribute, track and manage the leads. If you are an independent or captive agent, the system can be beneficialy used to track, nurture with drip email marketing (with built-in autoresponder service) and track the leads for better conversion.